Shipping & Delivery

All orders are shipped directly from Tokyo, Japan, ensuring you receive 100% authentic Japanese beauty products straight from the source.

Shipping From Tokyo

We operate our shipping operations from Shinjuku, Tokyo. Every product is carefully packaged and shipped from Japan's beauty capital, guaranteeing authenticity and quality.

Shipping Methods

International Shipping:
We ship worldwide using reliable international courier services. Shipping times vary by destination:

• Asia: 5-10 business days
• North America: 7-14 business days
• Europe: 10-18 business days
• Oceania: 7-14 business days
• Other regions: 10-21 business days

Please note: Delivery times are estimates and may vary due to customs clearance, local postal services, or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and order weight. We strive to offer competitive international shipping rates while ensuring your products arrive safely.

Order Processing Time

Orders are typically processed and shipped within 2-3 business days (Monday-Friday, excluding Japanese national holidays). You will receive a tracking number via email once your order has been shipped.

Tracking Your Order

Once your order ships, you'll receive:

• Shipping confirmation email
• Tracking number
• Link to track your package

You can track your package's journey from Tokyo to your doorstep using the provided tracking information.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the recipient and are not included in our product or shipping prices. Please check with your local customs office for more information.

Packaging

All products are carefully packaged to ensure they arrive in perfect condition. We use protective materials and discrete packaging to safeguard your Japanese beauty treasures during their journey.

Shipping Restrictions

Please note that some countries have restrictions on cosmetic imports. If you're unsure whether we can ship to your location, please contact us before placing your order.

Questions About Shipping?

If you have any questions about shipping to your country or need assistance with your order, please don't hesitate to contact us. Our Tokyo-based team is here to help!