Returns & Refunds

Returns & Refunds Policy

Your satisfaction is our priority. We want you to love your authentic Japanese beauty products. If you're not completely satisfied, we're here to help.

Our Return Policy

Return Window: 7 days from delivery date
Condition: Products must be unused, and in original packaging
Proof Required: Original receipt or order confirmation

Eligible for Return

We accept returns for:

  • Products damaged during shipping (with photo evidence)
  • Wrong items sent by our team
  • Defective or expired products

Not Eligible for Return

Due to health and safety regulations, we cannot accept returns for:

  • Opened or used products
  • Products without original packaging
  • Products damaged due to misuse
  • Sale or clearance items (unless defective)
  • We do not offer refunds or product exchanges for reasons of buyer's remorse (purchased wrong item/shade, unhappy with product etc.)

How to Initiate a Return

Step 1: Contact us within 30 days of receiving your order
Step 2: Provide your order number and reason for return
Step 3: Wait for return authorization and instructions
Step 4: Ship the product back to our Tokyo address (provided upon authorization)

Return Shipping Costs

Our Error or Defective Products: We cover return shipping costs
International Returns: Customer is responsible for return shipping and any customs fees

Refund Process

Once we receive and inspect your returned item:

  • Approved returns are processed within 5-7 business days
  • Refunds are issued to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping costs are non-refundable (except in cases of our error)

Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us immediately with photos of the damage
  2. We'll arrange a replacement or full refund (including shipping)
  3. No need to return damaged items in most cases

Wrong Item Received

If we sent you the wrong product:

  • Contact us immediately
  • We'll send the correct item at no charge
  • We'll provide a prepaid return label for the wrong item

Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please:

  1. Place a new order for the desired product

Contact Us

For any questions about returns or refunds, please contact our Tokyo-based customer service team. We're here to ensure your complete satisfaction with authentic Japanese beauty products.

This policy applies to orders shipped from our Tokyo location. Your statutory rights are not affected.